Shipping policy

At this time, shipping is impacted by Covid-19, but packages are arriving within the posted time-frames listed by USPS or UPS.

It is our policy to ship items within 3 days of when your order is processed. If stock is limited and/or runs out before your order is filled, we will contact you to determine if you are willing to wait for the specified physical product, or would like a refund of all funds. Information about the length of delay in receiving your item will be relayed to you to the best of our knowledge at the time of the communication.

Exceptions

Preorders

Preorders, which are clearly marked "Preorder" at the top of their descriptions and only have mock-ups for their product photos, are subject to a delay for manufacturing and inventory to be completed. The expected wait times for those items are listed in their descriptions. If there are significant delays (more than 2 weeks) to the preorders, we will follow the same protocol as outlined above.

VAT

Orders with destinations in countries or regions that require VAT will be sent like all other packages. This has not yet been an issue for our shop, but if that changes, then we will modify our Shipping Policy. In these cases, VAT will be paid by the customer upon the item(s) arrival. Thus far with our packages, the recipient receives a notice (via text or mail card) that a package is waiting for them at the post office, then pays the VAT in-person to receive their parcel.